Refund and Returns Policy

Return Policy

We aim to make your return process as smooth and straightforward as possible. Please review our policy carefully to ensure your return is eligible.

1. Return Window

You have 15 days from the date of delivery to initiate a return.

2. Refund Method

All returns will be refunded via store credit in the form of a JCN Gift Card, which can be used for future purchases. Returns are processed within 5-7 business days after your item(s) have been received by us.

3. Store Returns Policy

No Cash Refunds: We do not offer cash refunds.
Exchanges: You may exchange your items within 15 days of the original purchase date, provided you have a valid receipt and all tags are attached.
Store Credit: If you prefer to return an item, you’ll receive store credit (not cash), as long as the item is returned within 15 days, with a valid receipt, and all tags attached.
Final Sale Items: The following items are final sale and cannot be returned or exchanged:
- Swimsuits
- Bikinis
- Sale items
- Bodysuits
- Shoes

4. Online Order Returns in Store

No Cash Refunds: We do not offer cash refunds in store for online orders. Upon returning your items, you will receive a gift card that can be used both online or in-store.
Item Condition: All items must be in original condition, including all paperwork, packaging, accessories, and tags. Items must be unworn, unaltered, and unwashed.
Final Sale Items: Items classified as “final sale” cannot be returned or exchanged in store.

5. Important Details for Online Returns

Items must be unworn, unwashed, with original tags attached, and returned in their original packaging.
We are not responsible for any return packages that become lost or stolen in transit. Please retain your proof of postage and/or return tracking number.
Return shipping fees are not covered by us.
All returns must include an order packing slip or return invoice from our online returns portal. Failure to complete this may result in delays processing your return.
Damaged, defective, or incorrect items must be reported within 7 days of delivery.

6. Final Sale Items

The following items are considered final sale and cannot be returned or exchanged:

Swimsuits
Bikinis
Bodysuits
Items bought on sale

7. Exchanges

We do not offer direct exchanges. However, you are welcome to return your item(s) via mail (following our return policy) using the online returns portal and then repurchase any available item(s) on our site.